Leverage the leading workforce management software solutions

Seamlessly integrate leading workforce management software solutions to ensure your contact center has the right number of people with the right skills at the right time.

Key benefits

Optimize contact center performance with workforce management software solutions

Get great results from your agents:

Increase productivity by making more efficient use of your agents’ time and improving schedule adherence.
Reduce time spent planning by deploying a single multi-channel, multi-site scheduling software solution.
Improve customer satisfaction by ensuring you have sufficient agents available for peaks in interaction traffic.
Enhance agent experience by giving them choice and diversity in their tasks and enabling shift swapping.

Master the workforce management equation with software solutions

Balancing quality objectives, operational constraints, agent skills, and interaction demand is a complex and constantly changing equation. Get the insights and control you need to achieve the best outcomes for your customers and agents, with Odigo workforce management software solutions.

Features

End-to-end workforce management software solutions for your contact center

Agent management

A single solution for managing employee profiles, work rules, skill profiles, work preferences, legal constraints and shift swapping between agents.

Forecast management

In-depth views of multichannel traffic history, forecasting by activity or skill, special event tags and weekly volume assessments.

Planning management

Multichannel planning (monthly, weekly, daily) with a multi-site management option, scenario simulations and mobile apps for agents.

Monitoring

Fast insights into agent activity and multichannel adherence, projections, KPIs and enable statistical analysis (net staffing, average handle time (AHT), quality of service (QoS) and more).