Engage with your customers via a video solution integrated into your contact center

Enhance the effectiveness of customer service interactions with document co-browsing and face-to-face support.

KEY Benefits

Video can set your contact center apart

Reduced customer effort due to fewer transfers.
Optimized performance with lower average handle time (AHT).
Personalized customer care since agents see what customers see.
Increased savings of up to 75%* through zero on-site interventions

(*based on proprietary Odigo data)

Features

Share screens and enable your contact center agents to use video for personalized support.

Send documents and multimedia files.

Empower your contact center agents to resolve complex issues over video with tools to point, measure, draw, annotate, pause and zoom.

Enable your contact center agents to initiate a live chat over video and send specific links or files.

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