Bring efficiency and convenience to your contact center by leveraging SMS alerts, notifications and reminders

Integrate the SMS channel to provide your customers with seamless conversation across channels.

Benefits

How can your contact center benefit from Odigo voice solutions?

Increased convenience

Choose a channel that combines unmatched open rates with universal accessibility.

Faster responses

Use text messaging to make interactions with your contact center more spontaneous and provide quick answers whatever the situation.

Reviewable conversation history

Operationalize the data you have collected to enable your contact center agents to provide rewarding experiences over SMS.

Improved customer loyalty

Give your contact center agents access to a channel known for driving customer satisfaction, retention and loyalty.

Features

Leverage all digital channel tools to help your contact center agents deliver rewarding customer experiences via SMS.

Use text messaging interactions to enable your contact center agents to handle complex tasks without making customers change channels.

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