Give your contact center flexibility with a callback option

Cut frustrating call queues by giving customers the option to schedule a callback at a time convenient for them.

Benefits

Give customers the option of a callback from your contact center at a time they choose

Lower abandonment rates

Enable customers to avoid waiting on hold by scheduling a callback.

Maximized agent productivity

Connect your customers to a contact center agent by activating your callback option as soon as one becomes available.

Improved customer effort score (CES)

Eliminate frustrating queues that lead to high CES by giving customers the option to have a contact center agent call them back.

Reduced costs

Free up IVR resources by automatically offering a callback option to customers on hold.

Features

Choose a Contact Center as a Service (CCaaS) solution that enables you to call back customers on any voice or digital channel.

Only offer a callback option to callers when hold times exceed a predefined threshold.

Allow agents to request a callback on behalf of a customer during inbound or outbound calls.

Empower your contact center agents to give customers a callback option depending on the status of their call.

Expert Voice

Your customers want your contact center to provide options, including the possibility to call them back at a time of their choosing.

Elisabeth De Longeaux Product Marketing Manager at Odigo

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