The integration of unified communications with your CCaaS solution makes teamwork easier

Unified communications (UC) enable your agents to access multiple communication channels using a single application that runs on any device.

Benefits

The integration of unified communications with your contact center solutions delivers real value

Greater flexibility

Enable your staff to work from wherever is convenient to improve performance and engagement.

Enhanced teamwork

Foster more effective team collaboration and drive efficiency through the integration of unified communications with your CCaaS solution.

Streamlined communication

Speed up processes through softphone communication, video chat and screen sharing from any device.

Reduced costs

Enjoy all the capabilities of on-site communication without the overheads.

Choice

Link your existing unified communications software to a CCaaS solution through open APIs that enable integration with a wide variety of UC solutions.

Connector

Microsoft Teams

Provide a rewarding computer telephony integration (CTI) experience that empowers front-line agents and back-office staff with unified communications software to make real-time collaboration convenient and practical for all employees involved in customer journeys.

Expert Voice

The integration of CCaaS and unified communications solutions is the most effective way to address new ways of working and ensure optimal call quality, cost optimization, increased employee collaboration and unification of tools.

Chloé Biguet Product Marketing Manager

See what the integration of your unified communications solution with Odigo can do for you

Better customer service
Streamlined communications
Increased operational efficiency

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