The Odigo Global Voice Network

Connect with your customers anywhere in the world with a carrier-grade voice network integrated with telcos in over 100 countries.

KEY Benefits

High-quality customer service depends on a solid, secure, carrier-grade telco network

The Global Voice Network delivers:

High-quality, cost-effective connectivity at country and regional levels, with telco alliances across the globe and a partnership with Amazon Web Services (AWS).
World-class data security and the capacity to keep customer data in the country where it is collected, if required.
The efficiency of dealing with a single partner with global reach for all your telco connectivity needs.
Best-in-class services maintained by continuous Quality of Service (QOS) monitoring
Scalable capacity to handle call traffic peaks.

Telco coverage

International telco coverage from a single provider

Odigo has a global infrastructure presence with multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent. This geographical proximity to your customer interactions ensures high-quality voice services.

Odigo telco infrastructure

10 PoPs (2 per country)
Redundant telco core and telco carrier connectivity
High security (ISO 27001:2013)
65,000+ concurrent channels
3 billion CX interactions per year

Expert voice

“We have built the reach and resiliency of the Odigo Global Voice Network over many years, and we continue to enhance it, because we know it is fundamental to the quality of service our clients can give their customers.”

Jérémy Rolandez Network Delivery Manager at Odigo

Partners

The complete telco package

Odigo has established strong partnerships with telco operators all over the world in order to ensure you receive a very high quality of service. Large call volumes allow us to offer you competitive prices wherever you need to connect with your customers.

These partnerships with local and regional partners mean we can provide direct routing to your customers and avoid transit telco carriers.

To ensure regulatory compliance in major markets, Odigo has the status of telco operator in these countries (with several more planned):

Austria
Belgium
France
Germany
Italy
Luxembourg
Netherlands
Norway
Poland
Switzerland
UK

Odigo has direct interconnections or partnerships with:

Orange
SFR
Bouygues Telecom
Free

For organizations that need to provide international or regional service, Odigo has partnerships with several transit operators:

BICS
Voxbone (now Bandwidth)
Colt
Orange
PCCW
Telefonica
BT
Gamma

Associations

Odigo connections with regulatory authorities

Odigo has a close relationship with several national regulatory authorities such as:

BNetzA

BIPT

CNMC

OFCOM

ARCEP

Odigo connections with professional telco associations

Ensuring we have a voice in the development of telco standards, Odigo is a member of three important professional associations in France, and we are developing similar relationships with associations in other strategic markets.