CRM integration

Smooth CRM integration for personalized customer experience.

See Odigo in action

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Benefits

CRM integration: the first piece of your CX strategy

Your contact center directly managed from your CRM

Enable your agents to track and handle all interactions on a single interface.

Increased routing capabilities

Connect customers swiftly to the right agents with the right skills at the right time.

Personalized customer experience

Offer custom-designed journeys across all channels and touchpoints.

Improved agent performance

Boost agent responsiveness and personalize customer contacts with all relevant customer data in a unified console.

Real business impact

Enable your agents to handle more interactions, synchronize agent occupancy rates between different channels and increase operational efficiency by monitoring unified statistics and dashboards.

Smooth integration with leading CRM solutions

Odigo fully integrates with cloud CRM software for an effective channel-less experience.

Salesforce

Integration with Salesforce’s CRM enables a memorable experience for both customers and agents that leverages unified smart routing regardless of the channel for increased customer satisfaction.

Pega

Integration with Pega’s CRM provides your agents with information and tools that make interactions enjoyable.

Expert Voice

CRM integration is key to delivering a personalized customer experience and facilitating the work of contact center agents and therefore making a strong impact on your business.

Cécile Besson Senior Product Marketing Manager at Odigo