Integrate your existing AI solution with Odigo using a connector

Our open CCaaS solutions give you the flexibility to integrate with leading AI technology, via a connector, to achieve consistent customer experience across all channels.

BENEFITS

Optimize your contact center AI with a connector

Conversational AI

Adopt cognitive technologies through state-of-the-art virtual agents, robotic process automation and advanced analytics.

Improved KPIs

Reduce average handle times (AHT), improve call deflection rates and raise CSAT scores through faster and more efficient contact center operations.

Increased NLP capabilities

Leverage the best natural language processing (NLP) and automatic speech-recognition engines available on the market to always recognize the intent of your customer’s command, question or speech.

Augmented agents

Increase agent performance through AI-driven agent assist strategies that provide next best actions and ongoing support during customer interactions.

Real-time insights

Identify call drivers and leverage AI for sentiment analysis that enhances customer views and empowers agents to achieve faster resolutions.

CONNECTORS

Odigo solutions connect with leading AI technologies

Google Dialogflow

Odigo™ solutions integrate with Google Dialogflow ES and Dialogflow CX through an AI connector to support rich, intuitive customer conversations. All powered by Google’s leading AI.

Discover the capabilities of Google Dialogflow CX

IBM Watson

Via an AI connector, Odigo solutions seamlessly integrate with IBM Watson for third-party bot support that delivers effective self-service options and automatic call distribution. Working with a cutting-edge data analytics processor increases our abilities to understand language and analyze vast amounts of data.

I am confident this partnership will benefit our customers with an improved experience as Odigo has been very reactive to integrate Google Cloud CCAI capabilities to its offer and is one of the first to demonstrate their AI capability, being a visionary in the CCaaS market.

Dominique Pfeffer Cloud Technology Partners Lead at Google Cloud

EXPERT VOICE

Odigo, through a high-value AI connector, enables its clients to maximize their investments by integrating their AI into different channels and use cases.

Corentin Messerschmidt Head of Innovation Lab at Odigo