Give your contact center a voice

Bring your own telephony system or receive a dedicated phone number or voice over Internet protocol (VoIP) number for clients, including SIP trunk and WebRTC.

Better understand your customers and improve voice experiences by seamlessly connecting them to contact center agents with the right skills at the right time.

Forward a phone call to a supervisor or a more proficient agent who can continue the interaction on the channel preferred by your customers.

Ensure your customer service remains available at all times, including during peak hours, by offering customers the option to be recontacted through automatic callback options, vocal messages or voicebots.

Create emotional connections with your customers by offering personalized experiences that foster trust.