Find your Odigo solution

Visionary cloud Contact Center as a Service (CCaaS) solutions that connect all your channels through one intuitive interface.

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Features

Odigo cloud contact center solutions enable you to deliver the personalized customer experience your customers want

Omnichannel

Connect all your voice and digital channels with a cloud contact center solution that delivers frictionless customer journeys, increases customer satisfaction and elevates agent experience.

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Automation

Adopt intelligent automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.

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Routing

Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best-suited to assist them.

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Artificial Intelligence (AI)

Deploy AI tools that enhance your capabilities in sentiment analysis and enable ‘agent assist’ functions, streamline processes and maximize operational effectiveness.

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Engagement

Engage your customers and agents alike with an Odigo^TM solution that is intuitive and easy-to-use.

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Performance and optimization

Increase contact center efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organize staff with workforce management.

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Cloud-based solutions

Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.

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User experience

Empower your users with an intuitive, data-driven Odigo solution that delivers increased visibility, convenience and control, while letting well-crafted UX drive agent satisfaction and effectiveness.

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Global presence

A global leader with a growing presence

Odigo solutions and strategies help over 250 clients achieve customer experience success in 100 countries around the world.

Odigo is the only global CCaaS provider that acts as an integrator and telecom operator. With offices, points of presence (PoP) and data centers around the world, we help our clients transform their customer experience locally and support their international expansion strategies.