NLP challenges in the contact center industry

The second ebook in the AI for CX series

Natural language processing (NLP) is a crucial component of AI which enhances understanding, harvesting even more detail and context from speech and text. However, applying it is not as simple as just flicking a switch, NLP projects are diverse and require planning and thought. Discover what Odigo and Davies Hickman uncovered in the AI for CX survey about the real lived experience of those who have invested in NLP, and the outlook for the future through the eyes of European business executives.

What can you expect in the second AI for CX ebook?

Challenges to bear in mind when investing in NLP
Lessons, based on experience, to guide contact center road-maps for change
Insights into a full range of high-priority applications
Visibility on how other organizations are making their NLP decisions
How geared toward investing in AI are those businesses which haven’t done so yet?

Download ebook no. 2

Stay tuned for ebook no. 3.

Ebook no. 3 will offer insight into how business leaders can reach their customer experience objectives with AI.

Access the ebook no.2 here.

For a more in-depth look at where the business world stands on leveraging AI for CX, fill in the form on the right and click the submit button

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